PRESENTATION of   QUALIFICATIONS For Gary P. DuBose

          The tools I employ are my Associate Degree in Computer Electronics, Call Center Management skills, Network Management skills, Hardware & Software Tech Support, Web Page Development, Telecommunications, and Relational Database programming experience.

          Currently, I am solely responsible for providing analysis of call metrics and quality in support of sales managers in a high pressure sales call center. I develop and provide reports to upper level managers involving sales manager’s outbound and inbound calls to evaluate skills and behaviors in accordance with quality assurance policies. I routinely identify areas of concern for individual sales managers or field sales people and trends among teams. I monitor operations to identify challenges.

          I have experienced rapid promotions in a multiple contract call center environment to include analyzing performance metrics, providing reports to managers, and providing feedback to supervisors and mentors regarding their support of agents. I have provided quality support in a high volume call center environment as a supervisor-mentor and have been selected for assisting administration through special projects.

          I have had Computer Technical Support experience including: network administration, Integrated Application Development; Computer Hardware Support and Repair; Telecommunications and Computer/Telephony Integrated Systems Operation and Maintenance and Management, and HTML Website development.